Privacy Policy

Last updated: 19 October 2026

Ampra Energy Group (ABN 44683591844) (“we”, “us”, “our”) respects your privacy. This policy explains how we collect, use, store and disclose personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What we collect

Depending on how you deal with us, we may collect:

• your name, phone number, email address and postal or site address;
• details about your property and the job, including photos, switchboard and roof information, and access instructions;
• energy information such as electricity bills, usage data, meter and NMI details, needed to design and connect solar, battery and EV systems;
• payment and billing details;
• for business customers, partners and subcontractors: business details, ABN, licence and insurance information;
• information about how you use our website (see Cookies below).

We do not ask for sensitive information (such as health information) unless it is needed for the job, for example a life-support equipment notification, and you consent.

2. How we collect it

We collect personal information directly from you when you complete a form on our website, call or email us, request a quote, or when we visit your site. We may also receive information from third parties you authorise, such as your energy retailer or distributor, builder, real estate agent or finance provider.

You can contact us without identifying yourself for general enquiries, but we need your details to quote, book or carry out work.

3. Why we use it

• to respond to enquiries, prepare quotes and carry out electrical, solar, battery and data work;
• to apply for network connection approvals with your electricity distributor (for example Energex);
• to create and claim small-scale technology certificates (STCs) and any rebates you are eligible for;
• to meet our legal obligations, including electrical safety testing, compliance certificates and record keeping;
• to register and support product warranties with manufacturers;
• to invoice you and manage our accounts;
• to send you service reminders or news, where you have agreed to receive them.

4. Who we share it with

We only share personal information as needed for the purposes above, with:

• electricity distributors and retailers;
• the Clean Energy Regulator and STC agents;
• equipment manufacturers and suppliers (for warranties);
• our licensed subcontractors;
• finance providers, where you apply for finance;
• IT, website hosting, email, accounting and payment service providers;
• regulators, insurers or others where required or authorised by law.

We do not sell your personal information.

5. Overseas disclosure

Some of our service providers, including website hosting and email, may store data on servers outside Australia, including in the United States. We take reasonable steps to make sure these providers handle personal information in a way consistent with the APPs.

6. Automated decisions

We do not use computer programs to make decisions that significantly affect your rights or interests. The solar savings calculator on our website gives an indicative estimate only; it does not store your details or make any decision about you. Quotes and approvals are prepared by our staff.

7. Marketing

We will only send marketing messages in line with the Spam Act 2003 (Cth). Every message includes a way to unsubscribe, or you can contact us at any time to opt out.

8. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, including password-protected systems and limited staff access. We keep records for as long as needed for the purposes above and to meet legal obligations, such as electrical safety and tax record-keeping requirements, then securely destroy or de-identify them.

If a data breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme.

9. Cookies and website data

Our website uses cookies and similar technologies to operate the site and, if enabled, to understand how visitors use it (for example through analytics tools). This data is generally not used to identify you. You can disable cookies in your browser settings, although some features may not work.

10. Access and correction

You can ask to access or correct the personal information we hold about you by contacting us. We will respond within a reasonable time, usually 30 days. If we refuse a request, we will tell you why.

11. Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

12. Contact us

Privacy Officer, Ampra Energy Group
Phone: 0411 591 441
Email: admin@ampraenergygroup.com.au
Address: 15 Camelot Crescent, Hollywell QLD 4216

13. Changes to this policy

We may update this policy from time to time. The current version will always be on this page.