Terms and Conditions

Last updated: 19 October 2026

These terms apply to your use of this website and to quotes and services provided by Ampra Energy Group (ABN 44683591844, Electrical Contractor Licence No. 1506997) (“we”, “us”, “our”). Where we give you a separate written contract for a job, that contract applies to the job and prevails over these terms if they are inconsistent.

1. Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or other laws that cannot be excluded.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

2. Quotes

• Quotes are valid for 30 days from the date issued unless stated otherwise.
• Quotes are based on the information available to us at the time. If site conditions differ from what was described or reasonably visible (for example concealed wiring faults, asbestos, roof damage or an unsuitable switchboard), we will tell you and agree any variation in writing before continuing.
• Rebates, STC values and incentives are estimates and can change. Where an incentive is applied as a discount and is later not available because of information you provided, the difference may be payable.

3. Licensing and compliance

All electrical work is carried out by licensed electrical workers in accordance with the Electrical Safety Act 2002 (Qld), the Electrical Safety Regulation 2013 (Qld) and relevant Australian Standards. On completion we test the work and provide the required certificate of testing and compliance.

Where a job is domestic building work regulated by the Queensland Building and Construction Commission Act 1991 (Qld), we will provide a written contract and any notices required by that Act.

4. Solar, battery and EV systems

• Connection of solar and battery systems to the grid requires approval from your electricity distributor. We will apply on your behalf, but approval, export limits and timeframes are set by the distributor.
• System output, savings and payback figures, including those from our online calculator, are estimates only. Actual results depend on weather, shading, usage, tariffs and equipment performance.
• Where STCs are assigned to us or our agent as part of the price, you agree to sign the documents needed to create them.
• Backup and off-grid functions depend on the equipment installed and the circuits connected. We will explain which circuits are backed up before installation.

5. Cooling-off rights

If you agree to buy from us during an unsolicited visit or phone call and the total price is more than $100, the agreement is an unsolicited consumer agreement under the Australian Consumer Law and you have a 10 business day cooling-off period. We will give you the required information and a cancellation form.

6. Payment

• A deposit may be required to book work or order equipment. Payment stages will be set out in your quote or contract.
• Final payment is due on completion unless otherwise agreed in writing.
• Equipment remains our property until paid for in full.

7. Access and site responsibilities

You agree to give us safe and reasonable access to the site at agreed times, tell us about known hazards (including asbestos), and make sure you have authority from the property owner or body corporate for the work.

8. Cancellations and rescheduling

Please give us at least 48 hours notice to cancel or reschedule a booking. If you cancel after equipment has been ordered, you may be charged for reasonable costs already incurred, such as non-returnable stock or restocking fees.

9. Warranties

• We provide a 10-year workmanship warranty on installations, in addition to your rights under the Australian Consumer Law.
• Equipment is covered by the manufacturer’s warranty. We will help you register and make warranty claims.
• Warranties do not cover damage caused by misuse, unauthorised alterations, storms, pests or events outside our control.

10. Liability

To the extent permitted by law, and subject to section 1, we are not liable for indirect or consequential loss. Where our liability for goods or services not of a kind ordinarily acquired for personal, domestic or household use can lawfully be limited, it is limited to resupplying the goods or services or paying the cost of doing so.

11. Using this website

• Information on this website is general in nature and may change without notice. It is not a quote or professional advice for your specific circumstances.
• Content, logos and images on this site belong to us or our licensors and must not be copied without permission.
• Links to third-party websites are provided for convenience; we are not responsible for their content.
• Our Privacy Policy explains how we handle personal information submitted through this site.

12. Complaints and disputes

If you are unhappy with our work, please contact us first and we will work with you to fix it. If we cannot resolve the issue, you may contact the Queensland Office of Fair Trading, the Electrical Safety Office, or apply to the Queensland Civil and Administrative Tribunal (QCAT).

13. Governing law

These terms are governed by the laws of Queensland, and you and we submit to the jurisdiction of the courts and tribunals of Queensland.

14. Contact

Ampra Energy Group
Phone: 0411 591 441
Email: admin@ampraenergygroup.com.au
Address: 15 Camelot Crescent, Hollywell QLD 4216